FAQ

What Does the Color Option refer to?

The color option brown or white refers to:

The rims and the back of platters, serving dishes and pasta bowls.
The rim and interior of vases.
The interior of utensil cups, mugs, and tumblers.

The color option blue or amber refers to the rim around the foot of the large medium and small bowls.

The design will always be on the white portion of the product. There are examples of the colors in each of the product categories.

Choose your color preference on the product page *color menu before placing an item in your cart.

I am a retail customer and mistakenly checked the Net 30 box at check out.. what do I do?

To complete your order you must call the studio and provide your credit card number.

Why will it take so long to ship my order?

All Laura Zindel ceramic products are made by hand to order in our Vermont studio. Because of the wide variety of our products we do not carry stock and orders typically take 1-3 weeks to ship. Your ship date is based on the quantity and type of items ordered. If you have a question about when your order will ship please contact Customer Service.

We appreciate your patience and understanding of our process and the time that it takes to make your order.

What does Out of Stock Mean?

This means the item is temporarily out of stock and will be available at a future date. 

If you would like to be alerted to updates concerning our products please subscribe to our Newsletter.

What is the difference between Handmade and Dinnerware?

Handmade items have our logo stamped into the clay on the bottom of each piece. If you run your finger over the logo you will be able to feel the logo pressed into the clay surface.

Dinnerware items have our logo fired on the bottom of each piece in the same way that our designs are fired to the clay surface. If you run your finger over the logo on the bottom it will be smooth to the touch.

Why is the Shipping so expensive?

Ceramics are fragile and heavy. We pack your order very carefully to ensure that it doesn't break before it reaches your door. We are a small company and do not receive the deeply discounted shipping rates available to large web-based companies. We extend our customers the best rates available from our carriers.