Returns & Exchanges

We want you to be happy with your purchase. If you would like to return or exchange your purchase please contact customer service within 5 days of the date of delivery to get a return / exchange authorization.

Please allow 1-2 weeks for the processing of your return.

Store credit will be given for returns.

We do not refund or credit shipping costs on returns and exchanges.

Special orders and sale items are not accepted for return or exchange. Seconds from our annual showroom sale are not returnable.

Laura Zindel products purchased in a store location must be returned and exchanged to the store where they were purchased. We cannot replace or exchange items purchased at a store.

To make a return or an exchange

Please contact us within 7 days from the date of delivery and we will provide a return authorization. Please include your name, address, contact information, date of purchase, and order number. Also include a note indicating the problem and specify if you would like store credit or an exchange. If you are exchanging your item you will be contacted for a credit card # for return shipping costs. Laura Zindel Design is not responsible for the shipping fees for returns or exchanges except for items that are received damaged or in error.

Laura Zindel Design is not responsible for items that are lost or damaged during return shipping. You must insure and track your packages. We strongly advise that you check the insurance policy of the carrier that you choose to return your item. Each carrier holds a unique policy and can vary depending on the item you are returning and on how you package and insure your item. 

Returns should be sent to:

Laura Zindel Design
22 Browne Court, Suite 120
Brattleboro, Vermont 05301  

Damage

If your item arrives damaged please contact customer service within 5 days of delivery and we will be happy to send you a replacement at no charge. We will need your order number and a photo of the breakage to process your replacement. You must retain the original packaging until your authorization has been processed.

Warranty

We warranty our products for up to 6 months from purchase for proven defects in manufacture. If you have any issues with our products please email [email protected] with details and photos of the item highlighting the problem and we will help to resolve the issue.