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Customer Service

Inquiries

Studio and Showroom hours: Monday through Friday 9 AM to 5 PM EST
We are closed on the weekend, major Holidays and the week between Christmas and the New Year.

Phone: 802.254.8930 

Email: customerservice@laurazindel.com

Showroom

Our showroom is open to the public and we welcome visitors! The showroom carries a large selection of our products however, we can’t guarantee that what you are looking for will be in stock. If you do not find what you are looking for we would be happy to put it on order and ship it to your destination. We accept Visa, MC, Discover and American Express.

Production Time

All Laura Zindel ceramic products are made to order in our Vermont studio. Our work is always made to order by hand. Because of the wide variety of our products we do not carry stock and orders typically take 1-3 weeks to ship. Your ship date is based on the quantity and type of items ordered. You will receive an email with an estimated ship date within 48 hours of placing your order.

We appreciate your patience and understanding of our process and the time that it takes to make your order.. just for you.

Shipping Information

All orders within the continental U.S. are shipped via FedEx ground and should arrive 3-7 business days from date of shipment. Please note that FedEx does not ship to PO or APO addresses.

All orders will be carefully packaged and insured, however we are not responsible for theft or damage to packages once delivered. If you do not want FedEx to leave a package at your door you must contact us to alert FedEx that a signature is required for delivery.

Because of the size and weight of our work, we do not offer overnight, 2-day, or weekend deliveries. Please contact us if you need to expedite your order and we will do our best to accommodate your request.

Shipping rates in the continental US:

Order Amount 

Shipping Cost 

 less than $50  $9.50
 $50 to $100  $13.00
 $100.01 to $200  $21.00
 $200.01 to $250  $26.00
 $250.01 to $300  $30.00
 $300.01 to $350  $35.00
 $350.01 to $400  $40.00
 $400 and over  10% of order amount

*For shipments outside of the continental U.S., please contact us to make arrangements. Regrettably, we do not ship to international destinations for online orders.

Payment Information

We accept Visa, Master Card, Discover and American Express. We do not accept personal checks.  If you would like to change or cancel your order you may do so up until the time your items have been shipped. If you wish to return or exchange your order after shipment, please see our return policies noted below. Once your order has shipped you will be sent a tracking number from Fed Ex to your e-mail address. The order confirmation that is e-mailed to you when your order is placed is your receipt.

A receipt will not be included with your shipment. 

Privacy and Security

We do not share personal information about you with anyone for any reason. The information we collect includes your name, e-mail address, physical mailing address, phone number, and order history.

We only use your personal information to communicate with you directly. We do not store your credit card information.

If you open an account and do not wish to receive promotional e-mails from us please use your option to opt out.

Gift Items

Gift Certificates: We offer gift cards in various denominations. Gift cards are shipped in a Laura Zindel gift box according to our shipping policies.

A shipping and handling charge of $4.00 will be added to all gift card orders. If you would like to order a gift certificate, please click here.

We do not offer gift-wrapping, but will be happy to include a Laura Zindel gift card with a personal inscription from you. Receipt of purchase will not be included in the box.

Sales Tax

Sales tax will be automatically applied to orders placed only within the state of Vermont.

Returns and Exchanges

We want you to be happy with your purchase. If you would like to return or exchange your purchase please contact customer service within 5 days of the date of delivery to get a return authorization.

Please allow 1-2 weeks for the processing of your return.

We do not refund shipping costs on returns and exchanges.

Special orders and sale items are not accepted for return or exchange. Seconds from our annual showroom sale are not returnable.

Laura Zindel products purchased in a store location must be returned and exchanged to the store where they were purchased. We cannot replace or exchange items purchased at a store.

To make a return or an exchange

Please contact us within 5 days from the date of delivery and we will provide a return authorization. Please include your name, address, contact information, date of purchase, and order number. Also include a note indicating the problem and specify if you would like a refund or an exchange. If you are exchanging your item you will be contacted for a credit card # for return shipping costs. LZD is not responsible for the shipping fees for returns or exchanges except for items that are received damaged or in error.

Laura Zindel Design is not responsible for items that are lost or damaged during return shipping. You must insure and track your packages. We strongly advise that you check the insurance policy of the carrier that you choose to return your item. Each carrier holds a unique policy and can vary depending on the item you are returning and on how you package and insure your item.

Returns should be sent to:

Laura Zindel Design
22 Browne Court, Suite 120
Brattleboro, Vermont 05301 

Damage

If your item arrives damaged please contact customer service within 5 days of delivery and we will be happy to send you a replacement at no charge. We will need your order number and a photo of the breakage to process your replacement. You must retain the original packaging until your authorization has been processed.

Warranty

We warranty our products for up to 6 months from purchase for proven defects in manufacture. If you have any issues with our products please email or call customer service with details and we will help resolve the issue.

How do I know if my piece is Handmade or Dinnerware?

Handmade items have our logo stamped into the clay on the bottom of each piece. If you run your finger over the logo you will be able to feel the logo pressed into the clay surface.

Dinnerware items have our logo fired on the bottom of each piece in the same way that our designs are fired to the clay surface. If you run your finger over the logo on the bottom it will be smooth to the touch.

Have a question not answered here? Contact us!

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